Shipping policy

SHIPPING POLICY

Effective Date: July 2026

Order Processing

Every RDMD product is made to order.

Once you place an order, your item is produced specifically for you before it ships. Because of this, orders require production time before they are handed off to the shipping carrier.

Most orders begin production within 1–3 business days.

During periods of high demand, holidays, product launches, or promotional events, production may take slightly longer.

Estimated Delivery Time

Most customers receive their orders within 7–10 business days from the date the order is placed.

This estimate includes both production and standard shipping time.

Please note that delivery estimates are not guarantees and may vary depending on:

Your shipping destination
Carrier delays
Weather conditions
Holidays
High order volume
Other circumstances outside of our control

Shipping Confirmation

Once your order ships, you'll receive a confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after the carrier receives your package.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages.

This helps us fulfill orders as efficiently as possible and does not result in additional shipping charges to you.

Incorrect Shipping Information

Please verify that your shipping address is accurate before placing your order.

RDMD is not responsible for orders shipped to incorrect or incomplete addresses provided during checkout.

If you notice an error, contact us as soon as possible at support@rdmd.shop. While we'll do our best to update your order, we cannot guarantee changes once production has begun.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears delayed, we recommend first checking your tracking information and contacting the shipping carrier directly.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, your leasing office, or your local carrier before contacting us.

If you still need assistance, reach out to support@rdmd.shop, and we'll do everything we reasonably can to help.